PDGMSRead the guide

Your supervisors can make the right call without you. We build that, and prove it.

You read why your floor slows down when you are not on it. The cause is the call your people make in the moment, and the fact that no one has built or measured it. PDGMS HCD fixes exactly that. Fewer escalations reaching you, lower rework, and a plant that holds steady when you step away.

Talk to us about your floor →

The one thing your systems do not see

Your ERP shows output and your quality system catches defects after the fact. Neither looks at the decision that caused the defect. That decision is Decision-at-the-Edge, the call a frontline supervisor makes in the moment. It is the hidden driver of rework, downtime, and escalation, and it is the point where your day is actually won or lost. HCD is built to develop and measure it.

How HCD works

  1. Map the real calls. We list the decisions that actually drive rework, downtime, and escalation on your floor. Your situations, not generic competencies.
  2. Measure the gap, per person. We find where each supervisor knows the right move but does not make it, and where they do not yet know it. The two need different help. This is the Diagnostic Gap Model.
  3. Build the judgment in the flow of work. Each person gets focused practice and live AI support on their own gap, on the line, not in a classroom.
  4. Prove it on the numbers. We track escalations, rework, and decision speed. If the judgment improved, those move, and you can see it.

What this is worth

The cost of poor quality, mostly rework and scrap, runs 15 to 20 percent of sales in typical operations (ASQ). A real share of that traces back to a wrong call, not a broken machine, and that share is recoverable. On top of it, decisions that pile up on one or two people slow the whole business, and weak situational awareness slows decision speed by around 40 percent (McKinsey). HCD goes after both.

What it looks like on your floor

A supervisor hits a situation that is slightly off spec. Today they stop the line and call you, or they guess and you find the rework next week. With HCD, they have practised this exact call, they know the move, and they make it. The part is right the first time. The escalation never reaches you. Over a few weeks, the count of calls that come to you drops, and you can be away without the floor stalling.

Talk to us about your floor

Tell us where your rework and escalations are coming from, and we will show you how HCD would work on your floor.

Not ready to talk yet? Read the guide on why supervisors escalate and how to fix it.